Vice President, Ad Operations

Federated Media Publishing is a fast-growing startup in the Internet media space backed by JP Morgan, the New York Times, and Omidyar Network, among others. At the core of our business are the independent author/site owners, people whose passion, authority, and talents set them apart and allow them to grow significant and influential audiences. Our mission is to support independent website authors and audiences, by connecting them to marketers in an ongoing and robust conversation that feeds everyone involved. Please see more about FM here: http://www.federatedmedia.net/

Federated Media is looking to expand our management team with the addition of a Vice President to run our Ad Operations group. The Ad Operations group is responsible for delivering revenue from a broad range of our partner’s sites such as BoingBoing.net, Dooce, TechCrunch, ArsTechnica, and more than 150 others. The VP of Ad Operations will manage the targeting, delivery and execution of campaigns, as well as participate in senior level strategy and management decisions regarding FM’s entire business. This role will report to the COO and manage a growing team of online advertising professionals.

The company views this position as critical to our future success, and deeply informing to the future products and services we build.

RESPONSIBILITIES AND DUTIES:

Set overall strategy for FM’s Ad Operations group, as well as inform the company’s approach to its internal ad serving platform.

Contribute to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and recorded to Finance team.

Establish, direct and maintain consistent policies and objectives for the Ad Operations team that are aligned with, and representative of, overall company goals.

Establish procedures to maintain high standards of fulfillment, product quality, reliability, and accuracy.

Document processes and help with their dissemination and training, cross-departmentally.

Promote company-wide quality and service improvement efforts.

Review and manage solutions to inventory management. Act as “point person” to resolve all operational/inventory management issues.

Proactively identify, implement and manage systems and processes to reduce operating costs, increase revenue and improve speed and efficiency.

Work with Director of Client Services to develop self-diagnostic tools and Identify opportunities to improve FM’s systems with Engineering, and other teams to test and implement improvements.

Create, maintain and present regular status and metric reports as well as develop ad hoc reports to support strategic planning and fact-based analyses.

Act as liaison for Ad Operations on matters relating to the procurement of services for the company's products.

Resolve special and escalated issues in order to ensure high level of client satisfaction.

Troubleshoot customer problems and utilize experience to develop solutions.

Manage and grow relationships with our customers.

REQUIREMENTS:

8+ years Internet or online media experience in an operational management role
5+ years in a process-driven environment

TO APPLY:
jcharette@federatedmedia.net